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Hey Davidemol,
Have you configured the keyboard in Emulation Station (ES)? If so, then in the retroarch menu you’ll need to use the keys that you configured in ES for up, down, etc. use the key you configured to be A button to select things in the retroarch menu and the B button to go back, etc.
If your trying to use the arrow keys and enter key, but configured different up and down keys in Emulation Station then the arrows and other “standard” keys won’t work.
I had this problem too and figured out that you need to pretend you are in a game as far as controls go for this menu.
Hope this helps
Chris